Remote Support- Phone & Internet

° Miko has never even met some of his recurring devoted paying clients. °

Miko offers the highest quality phone support that you're going to get.

With a 95% statistical solution rate, it's unlikely that he can't solve your problems, or lead you to a solution to your current request,  even remotely.

After years of offering phone support as part of his work, his remote support skills are superbly developed.

After years of working with and managing the employees managing the Helpdesks at places like the American Association of University Women and the San Francisco Art Institute, this all comes easily.

Miko can use any standard form of remote connection with you to provide remote support.

These include:

  • Standard traditional phone support:  Miko has managed Helpdesk & Helpdesk employees at multiple institutions. He has handled so many support calls himself that he has many Windows & Mac standard processes visually memorized- AND he really knows how to verbally convey computer instructions to people with limited or no computer experience.
  • ShowMyPC
  • Skype with Video and Screen Sharing:  This is the easiest method when I don't actually need to control your screen and when you want to learn by having me walk you through processes.
  • VNC
  • Windows Remote Desktop
  • Apple's inherent VNC-based screen sharing
  • GoToMyPC
  • Other possible connection methods.

Support that involves no commuting is provided at an hourly rate rounded to each 15 minutes with a $25 minimum for a support call of greater than 3 minutes and less than 15 minutes.  After 15 minutes the hourly remote support rate of $50 per hour applies in 15 minute increments.  Paypal payments add a 3% surcharge which is charged to Mikos Support by PayPal.

Contact Miko to find out more.

phone: 206-697-2285

email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Last Updated on Friday, 25 June 2010 07:44